BigCommerce offers an enterprise-grade SaaS ecommerce platform enabling sophisticated merchant functionality. Meanwhile, NetSuite provides back-office financials, inventory and order management, CRM, and omnichannel features on a unified cloud business management suite.
Connecting these two platforms enables complete control over customer experiences combined with streamlined business process automation.
This article explores the power of deep BigCommerce-NetSuite integration. We’ll cover:
- Benefits of connecting the two environments
- Functionality of leading connectors
- Implementation best practices
Speed is imperative in ecommerce. By interweaving BigCommerce storefronts with NetSuite’s operations engine, merchants enable exceptional customer experiences supported by real-time order and inventory orchestration across all channels.
Key Benefits of BigCommerce-NetSuite Integration
Savvy brands don’t settle for bolting on disjointed systems using brittle custom coding and manual data manipulation. Instead, they opt for specialized integration to synchronize environments using pre-built connectors designed to unify business data, systems, and processes across BigCommerce and NetSuite.
This integrated approach delivers major advantages:
1. Shared Data
No more manually transferring customer, order/cart, and product catalogs between separate systems.
2. Real-Time Sync
Changes made in one system automatically flow into the other immediately upon saving, maintaining consistent and unified records.
3. Complete Order Lifecycle Automation
Front-end ecommerce seamlessly triggers back-end order processing, payment orchestration, inventory and warehouse updates, fulfillment workflows, shipping notifications, accounting reconciliation, and customer communication.
4. Single Source of Truth
No more blind spots from fragmented data. Distributed teams share the same up-to-date 360° customer and order information.
5. Improved Reporting
With a common dataset across environments, teams can generate accurate, unified reports spanning online and offline channels.
6. Superior Customer Experiences
Order status visibility, reliable promise dates, personalized cross-channel engagement, and rapid issue resolution all stem from process transparency.
7. IT Relief
No more technical debt from maintaining fragile, custom-coded integrations. Leverage a maintained connector for long-term interoperability.
Top Connectors
Specialized integration platforms offer purpose-built BigCommerce-NetSuite connectors that enable out-of-the-box connectivity. Two leading options include:
1. Celigo
Celigo provides a robust integrator with pre-built templates for syncing orders, customers, products, inventory, and catalogs between BigCommerce and NetSuite.
2. BundleB2B
BundleB2B delivers a suite for BigCommerce merchants running NetSuite back-ends, covering order and inventory management, fulfillment, customer service, and accounting.
Both platforms feature seamless data sync, process orchestration, error handling, visibility, and reporting to streamline operations.
Implementation Best Practices
To ensure a successful and sustainable integration, follow these best practices:
1. Map Processes First
Document workflow bottlenecks and cross-team pain points. Then, build integrations to enable smoother handoffs.
2. Validate Data Inputs
Clean your data before connecting platforms. Apply validation rules to preserve data integrity across systems.
3. Assign Ownership
Appoint a dedicated Operations or IT lead to oversee integration management and future enhancements.
4. Train Staff
Ensure all relevant teams understand how the integration alters workflows and procedures.
5. Test Extensively
Simulate real-world scenarios during testing. Monitor closely post-launch to ensure performance meets expectations.
6. Assess Opportunity
Use the integration as a springboard for process and analytics improvements that may have been previously overlooked.
Why Choose Anchor Group?
Trust Anchor Group’s certified solution architects to design and deploy integrated BigCommerce-NetSuite solutions that unify customer-facing experiences with back-office automation.
With two decades of platform expertise, Anchor Group helps simplify the end-to-end management of ecommerce operations. As a NetSuite implementation partner, we bring proven experience deploying scalable architectures for leading brands.
Reach out today to explore how seamlessly integrating your ecommerce storefront with NetSuite can unlock growth, reduce inefficiencies, and transform customer experience.
